Customer Service
1. Return Policy2. Shipping Information
3. Product Availability
4. Requests for Product Information
Send Customer Service an E-Mail
| 1. Return Policy |
| If you are not completely satisfied with your purchase, we will gladly accept your return for exchange or credit within 30 days of purchase, subject to the following: Return(s) must have all original tags and must be in NEW condition. Clearance items, special purchases, books, DVDs, CDs, and videos are not eligible for a refund. Oversized items may be subject to a restocking fee. Please allow up to two weeks for a credit to show up on your credit card statement. Reciept of purchase must be provided. |
| 2. Shipping Information |
| PLEASE NOTE THAT FREIGHT CHARGES MAY NOT BE AS HIGH AS SHOWN. ALL FREIGHT CHARGES ARE ADJUSTED PER OUR MAIL ROOM SUPERVISOR BASED UPON WEIGHT All orders will be shipped via UPS ground or Priority Mail. Please provide a physical address as carriers do not deliver to P.O. boxes. Oversized packages may require additional charges. Please note: due to regulations, knives and other weapons cannot be shipped out of the U.S. |
| 3. Product Availability |
| The Alamo Gift Museum will occasionally experience a high demand for certain items, thus causing a shortage. We will do our best to replenish our stock in a timely and efficient manner. If it happens that we are temporarily out of stock for an item you order, we contact you promptly with an estimated daye of availability. |
| 4. Requests for Product Information |
| For questions about products or policies, please email rdominguez@thealamo.org or call (210)225-1391. Our customer service department is open 9 a.m. to 5 p.m. central time, Monday through Friday. We are closed on Christmas Eve and Christmas Day. |
